Purpose This paper aims to examine the extent to which Business Intelligence and Big Data
feature within academic research in hospitality and tourism published until 2016, by …

Passengers' dissatisfaction with service quality is one of the crucial factors affecting the
market share loss of airlines. This study aims to find out how airlines become capable of …

Airlines are rapidly developing online-to-offline and business-to-consumer operation
models. They continually invest in information technology (IT) to secure their competitive …

Supply chain management covers suppliers, manufacturers, distributors, and retailers linked
by financial and information frameworks that require analysis, monitoring, and improvement …

The purpose of this paper is to propose a combined data mining approach for analyzing and
profiling customers in video on demand (VoD) services. The proposed approach integrates …

This paper argues that the analysis of vast amounts of user-generated content, which are
currently dominated by text analytics and machine learning, need more methodical …

A large number of literatures on public transports have primarily focussed on the core
perception of service quality of transit sectors. Similarly, meagre researchers have studied …

Purpose Nowadays, the agricultural business environment is expended to the whole world.
Transaction records in point of sales and customer relationship management (CRM) …

Data mining technologies have been employed in a variety of business managements for
discovering useful commercial knowledge or marketing model for many years. Hence, the …

The customer's life–time refers to the relationship between the customer and the
organisation in which the organisation can achieve more profit from its customer. The RFM …