Purpose The purpose of this study is to identify the drivers of loyalty model in the coffee shop
industry in Indonesia based on service quality, store atmosphere and price fairness …

This study examines whether the adoption of artificial intelligence (AI) in the workplace can
make employees satisfied with AI service quality and increase their job satisfaction. The …

The skills of a good nurse manager, the quality and quantity of human resources, and the
development of human resources to face changes both the internal and external …

Objective: This study identifies the customer loyalty towards hotel service quality in Ubon
Ratchathani, Thailand, during the COVID-19 pandemic. Methodology: The research was …

This qualitative study explored customer satisfaction and customer loyalty towards service
quality of Muang Thai Insurance Company, Krabi Branch in Thailand. A purposive sampling …

Accommodation businesses are stressful workplaces due to their dynamic and demanding
work environment. Role ambiguity and role conflict are major stress factors for hotel …

When employees in a service profit chain receive quality internal services, they provide
quality services to external customers, but extant research does not address what connects …

The strict contactless management measures that have been implemented to control the
spread of the COVID-19 pandemic have severely limited the ability of hotel staff to provide …

Small and Medium Enterprises (SMEs) is one of several activators that drives the economy
of Indonesia because SMEs provide jobs, increase Gross Domestic Product (GDP), and …

Penelitian ini bertujuan untuk menganalisis pengaruh religiusitas dan kualitas pelayanan
(service quality) terhadap kepuasan kerja pada karyawan industri manufaktur, dengan …