UX research on conversational human-AI interaction: A literature review of the ACM digital library
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …
The role of politeness in human–machine interactions: a systematic literature review and future perspectives
P Ribino - Artificial Intelligence Review, 2023 - Springer
The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …
rapid development of intelligent and human-like features in technology, necessitates …
Designing conversational agents: A self-determination theory approach
X Yang, M Aurisicchio - Proceedings of the 2021 CHI Conference on …, 2021 - dl.acm.org
Bringing positive experiences to users is one of the key goals when designing
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …
The effects of anthropomorphism and non-verbal social behaviour in virtual assistants
D Kontogiorgos, A Pereira, O Andersson… - Proceedings of the 19th …, 2019 - dl.acm.org
The adoption of virtual assistants is growing at a rapid pace. However, these assistants are
not optimised to simulate key social aspects of human conversational environments …
not optimised to simulate key social aspects of human conversational environments …
Interactive storytelling for children: A case-study of design and development considerations for ethical conversational AI
Abstract Conversational Artificial Intelligence (CAI) systems and Intelligent Personal
Assistants (IPA), such as Alexa, Cortana, Google Home and Siri are becoming ubiquitous in …
Assistants (IPA), such as Alexa, Cortana, Google Home and Siri are becoming ubiquitous in …
“Alexa, who am I?”: voice assistants and hermeneutic lemniscate as the technologically mediated sense-making
O Kudina - Human Studies, 2021 - Springer
In this paper, I argue that AI-powered voice assistants, just as all technologies, actively
mediate our interpretative structures, including values. I show this by explaining the …
mediate our interpretative structures, including values. I show this by explaining the …
Can voice assistants be microaggressors? Cross-race psychological responses to failures of automatic speech recognition
K Wenzel, N Devireddy, C Davison… - Proceedings of the 2023 …, 2023 - dl.acm.org
Language technologies have a racial bias, committing greater errors for Black users than for
white users. However, little work has evaluated what effect these disparate error rates have …
white users. However, little work has evaluated what effect these disparate error rates have …
Alexa, what are you? Exploring primary school children's ontological perceptions of digital voice assistants in open interactions
J Festerling, I Siraj - Human Development, 2020 - karger.com
Today's children grow up in an environment that is increasingly characterized by digital
voice assistants (DVAs), such as Alexa, Siri, or the Google Assistant. This paper argues that …
voice assistants (DVAs), such as Alexa, Siri, or the Google Assistant. This paper argues that …
A practical experience on the amazon alexa integration in smart offices
Smart offices are dynamically evolving spaces meant to enhance employees' efficiency, but
also to create a healthy and proactive working environment. In a competitive business world …
also to create a healthy and proactive working environment. In a competitive business world …
Is my Siri the same as your Siri? An exploration of users' mental model of virtual personal assistants, implications for trust
NL Tenhundfeld, HM Barr, HO Emily… - IEEE Transactions on …, 2021 - ieeexplore.ieee.org
Virtual personal assistants (VPAs) are becoming so widely available that considerations are
being made as to whether to begin including them in self-driving vehicles. While research …
being made as to whether to begin including them in self-driving vehicles. While research …