UX research on conversational human-AI interaction: A literature review of the ACM digital library

Q Zheng, Y Tang, Y Liu, W Liu, Y Huang - Proceedings of the 2022 CHI …, 2022 - dl.acm.org
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …

The role of politeness in human–machine interactions: a systematic literature review and future perspectives

P Ribino - Artificial Intelligence Review, 2023 - Springer
The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …

Designing conversational agents: A self-determination theory approach

X Yang, M Aurisicchio - Proceedings of the 2021 CHI Conference on …, 2021 - dl.acm.org
Bringing positive experiences to users is one of the key goals when designing
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …

The effects of anthropomorphism and non-verbal social behaviour in virtual assistants

D Kontogiorgos, A Pereira, O Andersson… - Proceedings of the 19th …, 2019 - dl.acm.org
The adoption of virtual assistants is growing at a rapid pace. However, these assistants are
not optimised to simulate key social aspects of human conversational environments …

Interactive storytelling for children: A case-study of design and development considerations for ethical conversational AI

J Chubb, S Missaoui, S Concannon, L Maloney… - International Journal of …, 2022 - Elsevier
Abstract Conversational Artificial Intelligence (CAI) systems and Intelligent Personal
Assistants (IPA), such as Alexa, Cortana, Google Home and Siri are becoming ubiquitous in …

“Alexa, who am I?”: voice assistants and hermeneutic lemniscate as the technologically mediated sense-making

O Kudina - Human Studies, 2021 - Springer
In this paper, I argue that AI-powered voice assistants, just as all technologies, actively
mediate our interpretative structures, including values. I show this by explaining the …

Can voice assistants be microaggressors? Cross-race psychological responses to failures of automatic speech recognition

K Wenzel, N Devireddy, C Davison… - Proceedings of the 2023 …, 2023 - dl.acm.org
Language technologies have a racial bias, committing greater errors for Black users than for
white users. However, little work has evaluated what effect these disparate error rates have …

Alexa, what are you? Exploring primary school children's ontological perceptions of digital voice assistants in open interactions

J Festerling, I Siraj - Human Development, 2020 - karger.com
Today's children grow up in an environment that is increasingly characterized by digital
voice assistants (DVAs), such as Alexa, Siri, or the Google Assistant. This paper argues that …

A practical experience on the amazon alexa integration in smart offices

R Bogdan, A Tatu, MM Crisan-Vida, M Popa… - Sensors, 2021 - mdpi.com
Smart offices are dynamically evolving spaces meant to enhance employees' efficiency, but
also to create a healthy and proactive working environment. In a competitive business world …

Is my Siri the same as your Siri? An exploration of users' mental model of virtual personal assistants, implications for trust

NL Tenhundfeld, HM Barr, HO Emily… - IEEE Transactions on …, 2021 - ieeexplore.ieee.org
Virtual personal assistants (VPAs) are becoming so widely available that considerations are
being made as to whether to begin including them in self-driving vehicles. While research …