Future directions in consumer satisfaction, dissatisfaction and complaining behavior: so much more to come

DS Perkins - Journal of Consumer Satisfaction, Dissatisfaction and …, 2012 - jcsdcb.com
This article is a companion piece to Moshe Davidow's “crystal ball” look at research in the
field over the next 25 years. Here the focus is put on the shorter term and suggests multiple …

[PDF][PDF] Hotellkonsept er viktig, men økt kundeverdi koster mer enn det smaker: Hvilke faktorer kan forklare lønnsomheten i norske hoteller?

MH Fritzøe, VM Johnstad - 2022 - openaccess.nhh.no
Til tross for sterk vekst, har lønnsomheten i hotellbransjen lenge vært under gjennomsnittet
sammenliknet med annet norsk næringsliv. Med økende strøm-og råvarepriser, samt …

[图书][B] Computer-Aided Engineering, Information Technology and Supplier Influence on Product Development Time in Lean Product Development

D Abeygunawardana - 2016 - search.proquest.com
To be sustainable and more competitive, organizations need to focus on reducing cost and
decreasing time to market in the product development process. Lean product development …

Do loyalty cards enhance loyalty? a study in the Portuguese pharmaceutical sector

S Marques, A Lindeza… - Do loyalty cards enhance …, 2015 - repositorio.iscte-iul.pt
The primary goal of the investigation is to analyze the influence of the “Portuguese
Pharmacies card”(PP card) on the pharmacies' customers behaviour. It also intends to …

[PDF][PDF] Measurement of Direct Response Advertising in the Financial Services Industry: A New Metrics Model

FO Friedrich - 2014 - core.ac.uk
Direct response advertising in the financial services industry in South Africa has become
one of the most important tactics companies utilise to build and maintain market share …

[图书][B] Examining the Business Practices Impacting Customer Relationship Management Within Trelleborg Sealing Solutions Americas, Inc.

AE Grossnickle - 2014 - search.proquest.com
Practical information and understanding about customer perceptions regarding satisfaction
and relationships are a necessary factor in the practice of marketing in companies. A key …