In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

Today's rapidly changing and volatile markets demand a novel set of skills from
organizations and employees that allows them to agilely adapt to and surmount the ever …

This ground-breaking volume on the relationships between tourism and innovation provides
an overview of relevant innovation theories and related literatures on entrepreneurship …

Purpose The study aims to investigate the effect of four customer relationship management
(CRM) dimensions, namely, customer orientation, customer relationship management …

Robots are adopted in numerous tourism and hospitality segments, including restaurants.
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …

This study investigates the factors influencing the adoption of information technology (IT) in
the hotel industry, specifically in Morocco, a developing country. Our research model …

Purpose By highlighting the important role of information and communications technologies
(ICTs) in readdressing the competitive balance between tourism small-and medium-sized …

Purpose This paper aims to examine how modern small-medium enterprises (SMEs)
operating in the tourism industry perceive and define corporate performance, and how they …

Technology innovations towards reducing hospitality human resource costs in Langkawi,
Malaysia | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose‐The purpose of this paper is to investigate the relationship between CRM
dimensions (ie customer orientation, CRM organization, knowledge management, and …