Due to impact of Information and Communication Technology (ICT) and changing needs of
users, libraries have to force to shift from manual to automated environment. Users now want …

This study evaluated the effects of SERVQUAL dimensions on user satisfaction at Eastern
University Library, Bangladesh. A modified SERVQUAL instrument was adapted to the local …

Purpose The study aims to appraise the impact of service quality dimensions on user
satisfaction in Bangladeshi public university libraries using structural equation modeling …

El presente estudio pretende demostrar la influencia significativa del método de casos como
técnica y metodología válida en la enseñanza de los cursos impartidos en la Escuela de …

The purpose of this paper is to report on an investigation of the service quality of the Aga
Khan University library in Kenya. The total quality management philosophy which forms the …

The purpose of this paper is to identify service quality differences among librarians working
in the public and private sector university libraries of Pakistan. An adapted instrument based …

The article provides an overview of the expectations and perceptions of library service
quality from university students in Bangladesh. A modified version of the five dimensional …

The concept of quality is not a new phenomenon for library and information science
professionals as it is entrenched in library philosophy and practice. Service quality is viewed …

Service quality assessment model for academic libraries | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Service quality …

Metadata lies at the heart of every digital repository project in the sense that it defines and
drives the description of digital content stored in the repositories. Metadata allows content to …