This study investigates appropriate attributes—physical environment, outcome, and
interactional quality—to measure users' satisfaction that influences airport users' satisfaction …

This study aims to contribute to analyze the logistics competitiveness of Yangyang
International Airport and suggest improvement plans for airport logistics experts to use them …

This paper aims to analyze the impact that different attributes related to a Regional Airport
service and the socio-economic factors of the passengers have on the passenger's overall …

The purpose of this study is to develop a logistics service quality index (LSQI) for the
logistics market. Using the resulting LSQI, the relationships among LSQI, customer …

This study aims to investigate the difference in the perception of shippers on the quality of air
freight service between air express and air freight forwarders. This study suggests …

As international trade increases, international logistics service providers are seeking growth
by providing quality international logistics services to manufacturing, trading agencies, and …

요 약본 연구의 목적은 기존의 연구와 달리 실증분석을 통해 3PL 서비스 품질에 대한
서비스제공자와 이용자 사이의인식차이를 연구하는데 있다. 조사결과 3PL 서비스 품질을 …

As roles of service industry in economy rises, studies related with service quality were
increased continuously. We review 131 papers domestic literatures was published from …

This study aims to investigate the difference in the perception of shippers on the quality of air
freight service between air express and air freight forwarders. This study suggests …

본 논문은 항공사 화물 운송서비스에 대한 포워더의 기대가치에 변화를 일으키는 요소를
분석하여 미래에 고객들의 서비스 욕구에 잘 대응할 수 있는 방안을 제시해주고자 연구되었다 …