Changes and determinants of consumer shopping behavior in E-commerce and social media product Muslimah

U Juju, N Arizal, I Waldelmi - Journal of Retailing and Consumer Services, 2023 - Elsevier
The demand for Muslim women's clothing is getting higher, it is clear the Muslim fashion
industry is starting to develop in several countries in the world. Consumers can get …

Informational or emotional? Exploring the relative effects of chatbots' self-recovery strategies on consumer satisfaction

C Zhou, Q Chang - Journal of Retailing and Consumer Services, 2024 - Elsevier
The rapid development of artificial intelligence technology has enabled chatbots to perform
human-like service work. Chatbots commonly fail in service due to their limitations. However …

Product quality and customer loyalty: A review of literature

RA Lone, MA Bhat - International Journal of Management IT and …, 2022 - indianjournals.com
Product quality and customer loyalty has attracted immense scholarly attention because it
directly translates into increased profits. Firms compete on quality, customers search for …

Perception and Consumer Behavior of Halal Product Toward Purchase Decision in Indonesia

M Djunaidi, CBA Oktavia, R Fitriadi… - Jurnal Teknik …, 2021 - ejournal.umm.ac.id
Indonesia is a country with a majority Muslim population. Therefore, Indonesian consumers
have to be more thorough in assuring halal guarantees. One of some identities as a Muslim …

The effect of service quality and price on customer satisfaction

K Indajang, V Candra, MY Sianipar… - Ekonomi …, 2023 - ejurnal.seminar-id.com
Consumer satisfaction is the most dominant factor in meeting one of the needs of consumers
and factors that can meet consumer satisfaction include service quality and price. Research …

Avoiding uncertain buying intentions: Does WebQual matter?

N Nusairat, K AlZubi, L Abubaker… - … Journal of Data and …, 2023 - m.growingscience.com
The purpose of this research is to examine the effect of Web Quality (WebQual) on travelers'
online behavioral intentions through examining the mediating role of travelers' perceived …

The Role of Broadcasters and Brand Image in Improving Consumer Loyalty—Evidence From Live Streaming on Chinese Social Platforms

J Li, G Lee - SAGE Open, 2024 - journals.sagepub.com
Consumer loyalty is crucial to a company's performance and significantly influences its
development trends. Customer trust and satisfaction form the foundation for establishing …

The Application of CHSE to Visitor Satisfaction in Jakarta's Tourist Attraction in The New Normal Era

L Dewi, NW Faustina - … and Critics Institute-Journal (BIRCI-Journal …, 2022 - bircu-journal.com
This study aims to determine the effect of the implementation of clean, health, safety and
environment sustainability (CHSE) on visitor satisfaction in the tourist attractions of the city of …

Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan: Studi Empiris pada Minuman dan Makanan

AL Hakim, EN Faizah - Jurnal Bisnis Dan Kewirausahaan, 2023 - ojs2.pnb.ac.id
Pelayanan yang berkualitas memegang peranan penting dalam membentuk kepuasan
pelanggan, namun juga erat kaitannya dengan penciptaan keuntungan bagi perusahaan …

Pengaruh Kualitas Produk, Kualitas Pelayanan dan Citra Merek terhadap Kepuasan Pelanggan dan Impikasinya pada Loyalitas Pelanggan Klinik Kecantikan Jakarta …

E Santa Yohana, HW Tj… - BUDGETING: Journal of …, 2024 - journal.ipm2kpe.or.id
Penelitian ini melibatkan 125 responden untuk mengidentifikasi faktor-faktor yang
memengaruhi kepuasan pelanggan di klinik kecantikan Erha. Hasil penelitian menunjukkan …