Purpose Online food delivery (OFD) has witnessed momentous consumer adoption in the
past few years, and COVID-19, if anything, is only accelerating its growth. This paper …

In recent years, the sharing economy (SE) has proliferated in various domains, causing a
shift from traditional consumption patterns. However, within the hospitality sector, studies …

The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit
and meaningfulness of work | Emerald Insight Books and journals Case studies Expert …

While algorithmic management provides new options for organizing service work, it is
underexplored in tourism and hospitality research. From food-delivery platforms in China …

Characterizing with an image of low-skilled jobs and low social status, the hotel industry is
undergoing a “great resignation” from staff due to stress post-Covid-19, urging a need to …

Purpose Drawing on the mSERVQUAL model and spillover theory, this study aims to
examine the mechanism through which food-ordering mobile app service quality influences …

Purpose The purpose of this study is to ascertain service quality (halal values, assurance,
meal quality, reliability, security, system and traceability) and perceived risks (financial …

Purpose The COVID-19 pandemic has caused the food delivery sector to boom as people
continue to rely on services provided by online catering platforms (OCPs). However …

Purpose The emergence of dark kitchens in the restaurant industry is a contemporary
phenomenon, arising most recently in the context of the so-called gig economy. This new …

The sharing economy has emerged as an influential research area in which a platform
mediates customers' temporary access to service provider resources. To provide a …