Purpose “The purpose of this paper is to review the literature on service innovation during
the past two decades and provide an analysis of sources of publication, citations and …

Purpose Indonesian woven craft small-and medium-sized enterprises (SMEs) have
encountered several difficulties in sustaining their success in the digital era. The …

This study investigates the strategic effects of innovation norms—opportunity awareness and
creative environment—to execute better innovative energy use and obtain better hotel …

The effects of COVID-19 on tourism are irreversible, with potential reductions in income, job
losses, shifting working landscapes, and visible health-related fears. These adversities are …

Digitalization is increasingly recognized as a strategy that enables firms to achieve financial
performance. However, current literature does not provide ample evidence on how digital …

The concept of the" metaverse" has the potential to fundamentally alter interactions between
hotels and individuals within fully connected virtual worlds. This study investigates how …

Rebuilding the post–COVID-19 damaged hospitality business has revealed myriad
problems in organizational management. The hotel industry is having difficulty re-creating …

En este artículo se presentan los resultados de un estudio bibliométrico descriptivo dirigido
a identi car investigaciones publicadas entre 2018 y marzo del 2023, disponibles en la …

In response to the rapid advancement in smart technology and the 2019–2020 pandemic,
the hospitality industry has accelerated its adoption of innovative technologies. However …

A partir das capacidades dinâmicas, as empresas podem reconfigurar de acordo com as
mudanças do ambiente externo para obter vantagem competitiva. Diante do exposto, este …