Product return is a critical issue due to the uncertainty associated with the price, demand,
and quality of the product. Thus, businesses must improve their information transparency to …

Coincident with the rapid growth of consumer returns and their corresponding importance in
the retail marketplace, academic interest in the area of consumer return policy design has …

Social commerce, which combines the transactional side of e-commerce with social
interactions, has grown in popularity throughout the last years. Despite the fact that the issue …

Both culture and age have a direct impact on consumers' shopping behaviour. Similarly, this
paper explores consumers' return behaviour in two different cultural contexts, China and …

Past literature argued that the purchase of luxury goods is driven by people's motivation to
conform or fit into our economic and social system. In this study, the authors focus on a new …

Return-freight insurance (RI) and physical showroom (PS) can be a double-edged sword for
retailers, as they can help consumers reduce product mismatch and information uncertainty …

The emergence of a new pandemic, known as COVID-19, has touched various sections of
the supply chain (SC). Since then, numerous studies have been conducted on the issue, but …

In 2015, US consumers returned goods worth $261 billion and the return rates for online
sales sometimes exceeded 30%. Manufacturers and retailers have an interest in predicting …

This paper takes a closer look at customer experience during product return and the
customer's ability to share information about it. The research process included the …

Retailers have to deal with increasing levels of product returns as the shares of e-commerce
sales soars. With this increase, it is no longer feasible to dispatch returned products to …