Purpose This paper aimed to identify the impact that Industry 4.0 can have on the service
sector and how its combination can generate benefits for Sustainability 4.0 in the context of …

Public-and private-sector organizations have adopted artificial intelligence (AI) to meet the
challenges of the Fourth Industrial Revolution. The successful implementation of AI is a …

Business process reengineering (BPR) has been widely known for its effectiveness in
generating chances for organizational improvement. Understanding and modeling the …

This paper addresses the concept of Sustainability 4.0 in services, which can be defined as
an integrated approach that seeks to balance the dimensions of the triple bottom line …

With the rapid advancement of information technology, business intelligence and data
analysis have become integral to the success of modern enterprises. Through the utilization …

The abundance of literature on ethical concerns regarding artificial intelligence (AI)
highlights the need to systematize, integrate, and categorize existing efforts through a …

Purpose This study aims to provide a methodology and tools to design new organizational
processes and artificial intelligence (AI)-based scoring to optimize the resources …

The potential of Industry 4.0 enabling tools is emerging as a strategic factor for the
adaptation and innovation of companies in the clothing sector. Thus, the aim is to identify …

Service quality is crucial to consumer loyalty. However, it is challenging to understand and
meet customer expectations effectively. Translating customer feedback into actionable …

Organizations in competitive, regulated environments must enhance business processes for
efficiency, quality, and compliance while minimizing risks and costs. Process automation …