Airport service quality (ASQ) is a competitive advantage for airport management in today's
airport market. Since the COVID-19 health crisis has unprecedentedly influenced airport …

Abstract Service quality is a determinant of increasing public transport rider satisfaction.
However, understanding of service quality and satisfaction relations has been limited. This …

This study adopted the integrated generalized structured component analysis to examine
the associations among travel appscape dimensions, perceived benefits, choice confidence …

The changes that have come about at airports in recent decades in the areas of security,
deregulation, and technological advances have affected both airport management and the …

Purpose The main objectives of this study are to (1) explore underlying components and
attributes of travel applications that influence traveler usage intention and (2) investigate …

Airports must ensure that their operations can efficiently adapt to the emerging needs
considering both the passenger experience and their economic viability. One way to achieve …

The impact of climate change has been evidenced in several tourist destinations, and
triggered concerns on the destination development. Low‐carbon tourism has become a …

This study is the first to explore satisfaction and asymmetry in full-and mini-sized electric
vehicles (Mini EVs). An integrated framework, SI Gap-ML-IG (Satisfaction Importance Gap …

This paper reviews literature covering three broad categories of airport performance:
productivity and efficiency, financial performance, and service quality and passenger …

This paper explores the asymmetric impact of hybrid learning attributes on satisfaction to
discover which features are more sensitive to the dissatisfaction, satisfaction, and delight of …