Purpose The objective of this study is to examine the impact of PAKSERV model on
customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive …

Purpose This paper aims to study the performance of the Journal of Islamic Marketing
(JIMA). This study identifies the influential scientific actors and identifies the major …

Purpose This study aims to explore the relationship between the objectives of Islamic
banking, customer satisfaction and customer loyalty in the South African context. Diving …

Islamic finance has experienced rapid growth globally, surpassing the USD 2 trillion mark in
2017. As a result, the literature related to Islamic finance and banking is rather rich. Despite …

The dependence of Islamic bank rates on the conventional bank rate violates the religiosity
principle and the fundamentals of an efficient market due to the possibility of arbitrage profit …

Purpose The purpose of this study is to investigate the moderation effects of religiosity in the
relationship between service quality (SQ), customer satisfaction (CS), relationship quality …

This study aims to analyze the effect of Brand Image, Service Quality, and Customer Value
on Customer Satisfaction of Bank Muamalat Indonesia. Where, customer satisfaction is part …

Purpose Although Islamic banks offer superior financial services than other interest-based
conventional banks, they could not expand their share and dominate the markets in several …

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a
structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 …

Purpose This study aims to examine the interactive effect of the push factor from the
conventional bank, the pull factor from the Islamic bank and the internal mooring factor of the …