Lessons for crisis communication on social media: A systematic review of what research tells the practice
M Eriksson - International Journal of Strategic Communication, 2018 - Taylor & Francis
This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …
given by researchers in various subdisciplines of strategic communication. The themes are …
[HTML][HTML] Opening organizational learning in crisis management: On the affordances of social media
K Eismann, O Posegga, K Fischbach - The Journal of Strategic Information …, 2021 - Elsevier
Research on the role of social media in crisis management has led to a deeper
understanding of their affordances. This research, however, is fragmented, with a primary …
understanding of their affordances. This research, however, is fragmented, with a primary …
Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
Taking appropriate strategies in response to the COVID-19 crisis has presented significant
challenges to the hospitality industry. Based on situational crisis communication theory …
challenges to the hospitality industry. Based on situational crisis communication theory …
Social media and the formation of organizational reputation
The rise of social media is changing how evaluative judgments about organizations are
produced and disseminated in the public domain. In this article we discuss how these …
produced and disseminated in the public domain. In this article we discuss how these …
Navigating crisis: The role of communication in organizational crisis
S Marsen - International Journal of Business …, 2020 - journals.sagepub.com
This article introduces the special issue on crisis communication, whose aim is to bring
together diverse approaches and methods of analysis in the field. The article overviews the …
together diverse approaches and methods of analysis in the field. The article overviews the …
Crisis communication on social media: what types of COVID-19 messages get the attention?
This study assessed internet users' attention to hospitality companies' COVID-19 messages
on social media. We used 657 Facebook and 754 Twitter messages initiated by eight of the …
on social media. We used 657 Facebook and 754 Twitter messages initiated by eight of the …
Understanding the use of social media by organisations for crisis communication
Many businesses have commenced using social media for crisis communication with
stakeholders. However there is little guidance in literature to assist organisational crisis …
stakeholders. However there is little guidance in literature to assist organisational crisis …
Using artificial intelligence to detect crisis related to events: Decision making in B2B by artificial intelligence
Artificial Intelligence (AI) could be an important foundation of competitive advantage in the
market for firms. As such, firms use AI to achieve deep market engagement when the firm's …
market for firms. As such, firms use AI to achieve deep market engagement when the firm's …
Developing a multi-level organization-public dialogic communication framework to assess social media-mediated disaster communication and engagement outcomes
Dialogic communication has long been viewed as vital for effective organization-public
relations. Yet, it is under-theorized whether and how organizations' disaster communication …
relations. Yet, it is under-theorized whether and how organizations' disaster communication …
How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation
H Crijns, V Cauberghe, L Hudders… - Computers in Human …, 2017 - Elsevier
Social media enable organizations in crisis to communicate regularly about crisis events to
the public. Furthermore, consumers have the opportunity to respond to the organization's …
the public. Furthermore, consumers have the opportunity to respond to the organization's …