Purpose The purpose of this paper is, first, to identify the relationship, if any, between
customers' perceptions of justice (functional element) and employee effort (symbolic …

Purpose The study aims to look at deep eWOM providing behaviour in m-commerce and
attempts to explore its antecedents. Personalisation is proposed as an indirect antecedent of …

The purpose of this study is to explore how consumers perceive eco-friendliness in their
brand experiences and how this can be measured cross-nationally. This is a replication …

The need for reliable and valid metrics for tracking consumers' experiences of products and
brands cross-nationally is becoming ever more important as companies are increasingly …

The growing internationalization of electronic commerce demands the establishment of the
cross-national validity of theoretical concepts. An important concept in e-commerce is …

A detailed search was conducted to create a bibliography of articles related to the mission of
the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …

Anything employees post on social media is in the public domain, where it can cause
reputational damage to the company. As social media use continues to grow worldwide …

Societies and economies are increasingly based on services. Service design is a human
centric and participatory approach to develop services into value creating service …

With ever increasing amounts of marketplace information, decreasing inter-brand
differences, and increasingly complex products, confusion is becoming a global problem for …

This study aims to determine the cooperative formation service system that is applied in the
Makassar City Cooperatives and UKM Office. To achieve this goal the researcher …