Antecedentes: Los modelos teóricos de calidad que involucran conceptos de expectativa y
percepciónson unos de los más referidos en las publicaciones científicas. En d iferentes …

Purpose The purpose of this study is to examine the research output on “library and
information science”(LIS) research domain in South Africa. It also highlights the top LIS …

El objetivo de este trabajo fue analizar la gestión de calidad y su influencia en el
crecimiento empresarial a partir de un análisis bibliométrico sobre la producción científica …

A health crisis caused by a pandemic tested the effectiveness of national healthcare systems
by testing both financing and organizational and technical performance of patient care. At …

Este estudio tuvo como objetivo determinar las relaciones que se establecen entre las
dimensiones de la calidad de servicio y la incidencia de las expectativas sobre las …

Purpose This study aims to examine the publishing and citation trends on library service
quality (LSQ) in the past five decades (1972–2020). Additionally, this bibliometric study …

Patient experience surveys have become a key source of evidence for supporting decision-
making and continuous quality improvement within healthcare services. To harness free-text …

Healthcare decision-makers increasingly face a changing and ever-evolving landscape,
forcing them to formulate public policies based on the results from different scientific …

Purpose Service quality (SQ) has become an essential and indispensable component in
healthcare and many other industries. SQ can deliver guaranteed stakeholder value and …

The events sector is continuously growing, driven by economic development and increased
spending on leisure. As events may generate a large amount of waste, an environmental …