Artificial intelligence ethics in services: are we paying attention to that?!
Scant information exists in the literature on the ethical considerations when adopting and
implementing Artificial Intelligence (AI) in services. To address this research gap, this study …
implementing Artificial Intelligence (AI) in services. To address this research gap, this study …
Big data analytic capabilities, intrapreneurship, and service innovation behaviors: a moderated mediation model
Building on resource-based theory, entrepreneurial orientation theory, and intrapreneurship
knowledge spillover theory, this study examined the relationship between big data analytics …
knowledge spillover theory, this study examined the relationship between big data analytics …
Customer trust and willingness to use shopping assistant humanoid chatbot
Y Wang, M Mohsin, K Jamil - The Service Industries Journal, 2024 - Taylor & Francis
In the digital age, brands use chatbots to address customer queries promptly. However,
more research is needed on factors that build customer trust in chatbots, which is crucial for …
more research is needed on factors that build customer trust in chatbots, which is crucial for …
Ethics in services: an historical perspective and new research arcs
E Bridges - The Service Industries Journal, 2024 - Taylor & Francis
Before the Service Industries Journal published its first issue in 1981, or the Journal of
Business Ethics started in 1982, there was scant mention of ethics in business research, let …
Business Ethics started in 1982, there was scant mention of ethics in business research, let …
AI-Driven Advertising Activity: Perspectives from Peruvian Advertisers
F Arbaiza, J Arias, K Robledo-Dioses - Communication & Society, 2024 - revistas.unav.edu
This study explores the impact of Artificial Intelligence (AI) on the creative process within
Peruvian advertising agencies. The research focuses on understanding how AI technologies …
Peruvian advertising agencies. The research focuses on understanding how AI technologies …