Purpose–The purpose of this paper is to discuss a comprehensive literature survey of
studies focusing on the efficiency and productivity of the banking sector using parametric …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

Purpose Despite the wide availability of internet banking, levels of intention to use such
facilities remain variable between countries. The purpose of this paper is to focus on e …

Digital Financial Services continue to expand and replace the delivery of traditional banking
services to the customers through innovative technologies to meet the growing complex …

The evaluation of clustering algorithms is intrinsically difficult because of the lack of objective
measures. Since the evaluation of clustering algorithms normally involves multiple criteria, it …

In DEA, we have two measures of technical efficiency with different characteristics: radial
and non-radial. In this paper we compile them into a composite model called “epsilon-based …

The convenience feature of mobile payment has replaced interactions with physical money
and reduced transaction time, which better meets the demand of modern people for …

Difficulty in accessing finance is one of the critical factors constraining the development of
small and medium-sized enterprises (SMEs). Given their importance for national economies …

This paper investigates how knowledge management (KM) practices improve the financial
performance of global start-ups (GSs). Using a database of 114 global innovative Italian start …

Using data from online customer ratings, we explore how the relationships between logistics
performance and customer loyalty are affected by risk characteristics of products and …