On distinguishing work tasks and enabling tasks

A Whitefield, A Esgate, I Denley… - Interacting with …, 1993 - academic.oup.com
Which behaviours of an interactive work system perform the work that the system was
designed to do? And what do the other behaviours do? The idea of distinguishing work …

Towards the development of classes of interaction: initial illustration with reference to off-load planning

M Colbert, J Long - Behaviour & Information Technology, 1996 - Taylor & Francis
In recent years, a number of difficulties in designing interactions between military personnel
and their command and control systems have been identified. These difficulties have been …