The literature on social media use in risk and crisis communication is growing fast, and it is
time to take stock before looking forward. A review of 200 empirical studies in the area …

Through a thematic content analysis of 118 journal articles from interdisciplinary fields, this
study reviews the research trends of online crisis communication literature in a Chinese post …

This mixed‐methods study presents a comparative analysis of the use and perceived
usefulness of Facebook and Twitter, among Swedish citizens and crisis communication …

The beauty industry is one of the industries that is considered dynamic and is required to
continue to grow, and must always be ready to adapt to changes. After recording growth of …

Social media has had a noticeable influence on the practice of crisis communication. Crisis
managers are becoming increasingly attracted to social media because of the ability to …

La pandemia derivada de la COVID-19 ha afectado a todos los sectores de nuestra
sociedad; desde la economía a la cultura, pasando por la educación o el tema crítico de la …

The aim of this study is to investigate how central government agencies used social media to
communicate and disseminate information to the public during the Coronavirus outbreak. In …

The study aims to explore government agencies' social media use. Inspired by the notion of
mediatization, we ask whether it is possible to find traces of a corresponding emerging …

Widespread disasters can overload official agencies' capacity to provide assistance, and
often citizen-led groups emerge to assist with disaster response. As social media platforms …

Summary Jin, Austin, and Liu provide insights into their innovative social‐mediated crisis
communication (SMCC) model. Jin et al. note the SMCC was born out of a desire to provide …