Corporate knowledge is considered a crucial determinant of sustainable competitive
advantages. Recent resource-leveraging strategies emphasize inter-firm collaboration and …

Abstract Competition in the Information Technology Outsourcing (ITO) and Business Process
Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings …

In the digital era, organizations can use digital technologies to develop new digital products
and services, business processes, or business models. These so-called digital innovations …

We consider the problem faced by a company that must outsource reverse logistics (RL)
activities to third-party providers. Addressing RL outsourcing problems has become …

Global sourcing is a complex area, and one that managers must get to grips with as
business investment in outsourcing continues to climb. This book provides invaluable …

Abstract Software as a Service (SaaS) is increasingly used by firms for sourcing business
application software. SaaS can enable a cost reduction and quality improvement of existing …

This research examines the performance implications of information-value offering in e-
service systems. Specifically, this study introduces both a resource-based perspective that …

Purpose Based on the knowledge-based view, this study investigates how firms' information
technology (IT) capability broadens and deepens their knowledge base, which consequently …

Fueled by the development of Internet-based platforms that provided its technological
foundation, and the need for an agile and uniquely skilled workforce, crowdsourcing has …

Innovation in IT outsourcing, in which client and vendor aim at co-creating strategic
innovation, is becoming a key ingredient of contemporary sourcing arrangements. However …