Social influence in online retail: A review and research agenda

P Kalia, A Zia, K Kaur - European Management Journal, 2023 - Elsevier
There are numerous factors affecting online retail behavior, which are discovered in the last
two decades, but no previous study has compiled the scientific literature on social influence …

Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors

G Onofrei, R Filieri, L Kennedy - Journal of Business Research, 2022 - Elsevier
Consumers increasingly interact with multimedia posts shared by peers on social media
(SM) platforms. Drawing upon service-dominant logic (SDL) and the information adoption …

Examining the factors affecting SME performance: the mediating role of social media adoption

S Ali Qalati, W Li, N Ahmed, M Ali Mirani, A Khan - Sustainability, 2020 - mdpi.com
Small and medium enterprises (SMEs) have become a vibrant and dynamic sector of the
world economy. Information technology plays a vital role in improving the productivity and …

Elucidating determinants of customer satisfaction with live-stream shopping: An extension of the information systems success model

Y Ma - Telematics and Informatics, 2021 - Elsevier
Live-stream shopping has witnessed a leap in development since the coronavirus disease
2019 outbreak. However, research exploring the determinants of live-stream customer …

Social networks marketing and consumer purchase behavior: the combination of SEM and unsupervised machine learning approaches

P Ebrahimi, M Basirat, A Yousefi… - Big Data and Cognitive …, 2022 - mdpi.com
The purpose of this paper is to reveal how social network marketing (SNM) can affect
consumers' purchase behavior (CPB). We used the combination of structural equation …

Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context

K Rohit, A Shankar, G Katiyar, A Mehrotra… - Journal of Retailing and …, 2024 - Elsevier
The significant advancements in virtual assistant (VA) technology have fundamentally
transformed customer interactions in online retail. Using the underpinnings of Media …

Social media usage: A comparison between Generation Y and Generation Z in India

G Mude, S Undale - International Journal of E-Business Research …, 2023 - igi-global.com
Social media is an important part of young generations' digital lives and has become much
more than a social connection tool. This research offers comprehensions into usage of …

The Impact of COVID-19 on the economy and sustainable e-commerce

NM Kitukutha, L Vasa, J Oláh - Forum Scientiae Oeconomia, 2021 - ojs.wsb.edu.pl
This study aims to examine the impact of COVID-19 and sustainable ecommerce in Hungary
and Kenya. COVID-19 has devastated the global economy, resulting in financial and job …

[PDF][PDF] User engagement in social network platforms: what key strategic factors determine online consumer purchase behaviour?

P Ebrahimi, D Khajeheian, M Soleimani… - Economic Research …, 2023 - hrcak.srce.hr
Social network platforms as ubiquitous media in our today lives are the venue of many
everyday activities including purchasing products and services. This study set out to explore …

Effect of sponsorship disclosure on online consumer responses to positive reviews: The moderating role of emotional intensity and tie strength

X Wang, F Xu, XR Luo, L Peng - Decision Support Systems, 2022 - Elsevier
Sponsored reviews have become prevalent on e-commerce websites, third-party review
platforms, and social media. To explore the interactive effect between sponsorship …