Coping with crisis: The paradox of technology and consumer vulnerability
The COVID‐19 pandemic has created unprecedented disruptions in consumers' daily lives.
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …
A systematic literature review of user trust in AI-enabled systems: An HCI perspective
Abstract User trust in Artificial Intelligence (AI) enabled systems has been increasingly
recognized and proven as a key element to fostering adoption. It has been suggested that AI …
recognized and proven as a key element to fostering adoption. It has been suggested that AI …
Understanding the user satisfaction and loyalty of customer service chatbots
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …
application, potentially increasin customer service efficiency while reducing costs. However …
'Okay google, what about my privacy?': User's privacy perceptions and acceptance of voice based digital assistants
Abstract Conversational Artificial Intelligence (AI) backed Alexa, Siri and Google Assistants
are examples of Voice-based digital assistants (VBDA) that are ubiquitously occupying our …
are examples of Voice-based digital assistants (VBDA) that are ubiquitously occupying our …
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence
V Pitardi, HR Marriott - Psychology & Marketing, 2021 - Wiley Online Library
With the development of deep connections between humans and Artificial Intelligence voice‐
based assistants (VAs), human and machine relationships have transformed. For …
based assistants (VAs), human and machine relationships have transformed. For …
Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?
The proliferation of home sharing in the extant marketing and tourism literature has only
been accelerated in recent times due to the emergence of the sharing economy. This paper …
been accelerated in recent times due to the emergence of the sharing economy. This paper …
Psychological determinants of users' adoption and word-of-mouth recommendations of smart voice assistants
Individuals are increasingly using Smart Voice Assistants (SVA) to derive functional,
hedonic, and symbolic benefits. SVA adoption is in the nascent stage and we have little …
hedonic, and symbolic benefits. SVA adoption is in the nascent stage and we have little …
Trust me, I'm an influencer!-Causal recipes for customer trust in artificial intelligence influencers in the retail industry
H Alboqami - Journal of Retailing and Consumer Services, 2023 - Elsevier
Prior examinations of relationship development and the leverage of trust among artificial
intelligence (AI) influencers and followers have been few. This study employed complexity …
intelligence (AI) influencers and followers have been few. This study employed complexity …
Voice assistants in hospitality: using artificial intelligence for customer service
D Buhalis, I Moldavska - Journal of Hospitality and Tourism …, 2022 - emerald.com
Purpose Voice assistants (VAs) empower human–computer interactions by recognising
human speech and implementing commands pronounced by users. This paper aims to …
human speech and implementing commands pronounced by users. This paper aims to …
Digital humans in fashion: Will consumers interact?
The ongoing COVID-19 pandemic is disrupting the fashion industry and forcing fashion
businesses to accelerate their digital transformation. The increased need for more …
businesses to accelerate their digital transformation. The increased need for more …