This paper contributes to e-government research by presenting a review and discussion on
how digitalization of public services has affected the interaction between citizens and …

The massive data generated by the Internet of Things (IoT) are considered of high business
value, and data mining algorithms can be applied to IoT to extract hidden information from …

Street level discretion--Three pathologies: the indifferent, the enforcer, and the caregiver--A
gymnastics of the self: coping with the everyday pressures of street-level work--When the …

This conceptual paper explores the impact of blockchain technology on public sector
processes through the lens of information security. It includes an overview of the evolution of …

Contemporary public administration reflects its historical roots, as well as contemporary
ideas about how the public bureaucracy should be organized and function. This book …

The purpose of this paper is to offer a critical discussion of information system adoption in
the public sector (often referred to as e-government) and to contribute to the debate by …

Social media offer governments a new approach to create transparency and accountability,
to increase citizens' opportunities to participate and collaborate in decision making or to …

The impact of new technology on public‐sector service delivery and citizens' attitudes about
government has long been debated by political observers. This article assesses the …

We consider open government (OG) within the context of e-government and its broader
implications for the future of public administration. We argue that the current US …

Following a large worldwide uptake of digital public services, several countries have turned
to mandatory digitization, whereby citizens or companies must use digital self-service …