Purpose–The purpose of this study is to review a major section of the literature on
benchmarking practices in order to achieve better perspectives for emerging benchmarking …

In this paper, a literature review conducted to study the characteristics of advanced models
of quality function deployment (QFD) that have appeared in the literature arena is reported …

Quality function deployment (QFD), animportant technique in quality management, has been
studied extensively and has already been tested in various areas of real-world applications …

The aim of this paper is to review the literature on the combined use of Quality Function
Deployment (QFD) and Analytic Hierarchy Process (AHP) methodologies and to apply a …

Purpose–Quality function deployment (QFD) has been used to translate customer
requirements into engineering characteristics of a product, while benchmarking was …

Past research has established the importance of the Web across industries, output types,
and customers and the role of quality in this context. In addition, WebQual has emerged as a …

Originally developed in Japan in the late 1960s and based on the concepts of quality control
and value engineering, quality function deployment (QFD) has been considered a useful …

Purpose–The purpose of this paper is to gain a better understanding of internal
benchmarking through the evaluation of quality management in two quality departments …

Perkembangan bisnis cafe yang semakin pesat, menuntut cafe agar selalu membuat inovasi
dan konsep baru yang mampu menarik lebih banyak konsumen. Kunci utama dalam …

This paper reports a research in which integration of quality function deployment (QFD) and
analytic hierarchy process (AHP) with total productive maintenance (TPM) was investigated …