Chatbot usage is evolving rapidly in various fields, including higher education. The present
study's purpose is to discuss the effect of a virtual teaching assistant (chatbot) that …

The trend of using artificial intelligence based chatbots for service encounters has seen a
significant spike in recent times. Many studies have attempted to explain the adoption of the …

Purpose Cyberbullying has become one of the reasons behind the increase in
psychological and medical problems. A need to prevent recurrences of cyberbullying …

With the rapid development of artificial intelligence technology, large language models
(LLMs) have become a hot research topic. Education plays an important role in human …

Purpose This research investigates Hong Kong academic librarians' attitudes toward robotic
process automation (RPA) and their willingness to learn this technology …

This article explores the rise of generative AI, particularly ChatGPT, and the combination of
large language models (LLM) with robotics, exemplified by Ameca the Robot. It addresses …

This study presents a systematic literature search and narrative meta-review of the current
state of research on conversational agents (CAs), including embodied CAs, chatbots, and …

This study presents a systematic literature review to understand the applications, benefits,
and challenges of digital assistants (DAs) in production and logistics tasks. Our conceptual …

Purpose This paper presents a comprehensive study using bibliometric and social network
analysis (SNA) to depict the academic community, research hotspots and the correlation …

Public institutions' chatbots enhance communication when they provide services. Despite
their growing popularity and importance, chatbot adoption by government entities is a …