Because text is the most common type of information representation, text processing and
manipulation require recurring routines and functions. Every day, massive amounts of text …

Text classification is a natural language processing (NLP) task relevant to many commercial
applications, like e-commerce and customer service. Naturally, classifying such excerpts …

Online customer reviews have developed into a significant source of information about a
business's performance. Due to shifting consumer expectations and growing internet …

Customer reviews on online platforms have grown to become an important source of insight
into a company's performance. Food delivery services (FDS) companies aim to effectively …

The Covid-19 pandemic has accelerated the shift in organizations' strategies toward
innovative online services. Customer reviews on platforms for online ordering and delivery …