As organizational research continues to globalize, scholars increasingly must translate
established scales into languages other than those in which the scales were originally …

Purpose This paper aims to provide researchers and practitioners with an understanding of
abusive supervision in the context of hospitality. It seeks to conduct a comprehensive review …

Purpose The purpose of this study is to examine the mediating effect of psychological well-
being between organizational dehumanization and two outcome variables: service recovery …

Recent literature suggests that ethical leadership helps to inhibit followers' unethical
behavior, largely built on the premise that followers view ethical leaders as ethical role …

Despite the proliferation of research on ethical leadership, there remains a limited
understanding of how specifically the assumingly moral component of this leadership style …

We apply a social mindfulness lens to understand the phenomenon of perceived customer
mistreatment. Recognizing that both recall of prosocial acts and perspective taking invoke …

In this study, we examine the relationship between empowering supervision and service
sabotage by hospitality service employees. Drawing on conservation of resources theory …

Unethical pro-organizational behaviors (UPB) are unethical, but prosocially-motivated, acts
intended to benefit one's organization. This study examines the extent to which employees …

Drawing upon the appraisal theory, this study proposes and tests a conceptual model to
delineate customers' evaluative process of disruptive customer behaviors in a shared …

Although organizational research on health-related behaviors has become increasingly
popular, little attention has been paid to unhealthy eating. Drawing on the self-regulation …