Purpose Given the growing importance of religious tourism, the purpose of this paper is to
present a review of the literature around the area. Design/methodology/approach All papers …

Purpose This paper aims to examine the role that personal cultural orientations play in
customer attributions in intercultural service encounters. Design/methodology/approach A …

Few researchers have examined travellers' experience with destinations despite the
importance of their attitudes, behaviour and perception in selecting destinations. Current …

The current study explores antecedents of perceived discrimination of tourists, which is an
under-researched area in tourism. A questionnaire survey was conducted with 248 Chinese …

Purpose–Given that a “one size fits all” strategy might not be sufficiently robust enough to
capture all the idiosyncrasies of the ethnic minority market in Britain, due to the …

Globalization is shaping culture, modifying value systems, affecting social identities, and
ultimately, altering the dispositions and behaviors of consumers worldwide. With more than …

This study aims to investigate the experiences and outcomes of intercultural service
encounters between hotel employees and customers, including the underlying factors …

Purpose The article “Culture shocks” in inter-cultural service encounters was published in
1999. The purpose of this paper is to analyze how the scientific discussion about this issue …

Purpose This study aims to analyze the joint effects of where a service failure occurs and
who witnesses it, with a specific focus on Chinese consumers who have varying levels of …

Der globale Kulturtourismus stellt ein besonderes Feld interkultureller Begegnung dar. Doch
wann und unter welchen Bedingungen kann bei einer kritischen Hinterfragung touristischer …