A digital transformation approach in hospitality and tourism research

X Cheng, T Xue, B Yang, B Ma - International Journal of …, 2023 - emerald.com
A digital transformation approach in hospitality and tourism research | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search A …

Creepy vs. cool: Switching from human staff to service robots in the hospitality industry

SE Kang, C Koo, N Chung - International Journal of Hospitality …, 2023 - Elsevier
As service robots are becoming more human-looking, people are beginning to perceive
robots as creepy in one way but cool in another. This study investigates how the trade-off …

A systematic review of contactless technologies research in hospitality and tourism during the COVID-Pandemic

B Rathjens, N Gunden, L Zhang… - Journal of Hospitality …, 2023 - journals.sagepub.com
Since the onset of the COVID-19 pandemic, the implementation of contactless technologies
in hospitality and tourism has grown exponentially, making understanding consumer …

Exploring the relationships among brand experience, perceived product quality, hedonic value, utilitarian value, and brand loyalty in unmanned coffee shops during …

JH Bae, HM Jeon - Sustainability, 2022 - mdpi.com
This study aims to find the antecedents that enhance consumer value and brand loyalty to
unmanned coffee shops (UCS) that provide unmanned services during the COVID-19 …

[HTML][HTML] Out of the way, human! Understanding post-adoption of last-mile delivery robots

XJ Lim, JYS Chang, JH Cheah, WM Lim… - … forecasting and social …, 2024 - Elsevier
The pace of technological development is exceeding expectations and transforming the
landscape of last-mile delivery. This study investigates how users' post-adoption behavior in …

Extending the mediation role of entrepreneurial self-efficacy on enhancing students' entrepreneurial intentions: A moderated mediation model

D Amani, IJ Ismail, A Makona, IA Changalima… - … International Journal of …, 2024 - Elsevier
Entrepreneurship education provided by higher education institutions is essential in
equipping students with the required abilities to initiate and develop successful businesses …

Risk, trust, and the roles of human versus virtual influencers

N Ameen, JH Cheah, F Ali… - Journal of Travel …, 2024 - journals.sagepub.com
Drawing on the theory of sociology of trust and risk, this study proposes and empirically tests
a conceptual model of tourists' new destination visit intentions. The model links tourists' …

One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions

JYS Chang, JH Cheah, XJ Lim, AM Morrison - Tourism Management …, 2023 - Elsevier
Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly
alleviated solo travelers' concerns in trip planning and booking. However, many existing AI …

How does tourist learning affect destination attachment in nature-based tourism: Multiple mediations comparison and distal mediation analysis

CC Huang, WR Lin - Journal of Outdoor Recreation and Tourism, 2023 - Elsevier
Tourist learning and destination attachment play critical roles in nature-based tourism.
However, previous studies have not yet explored the relationship between tourist learning …

Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques

M Nilashi, RA Abumalloh, S Samad, M Alrizq… - Technology in …, 2022 - Elsevier
Abstract The Internet of Things (IoTs) market for consumers includes a huge variety of smart
home devices. This research is conducted to investigate what factors influence customer …