A critical model of brand experience consequences

A Shamim, M Mohsin Butt - Asia Pacific Journal of Marketing and …, 2013 - emerald.com
Purpose–The purpose of this paper is to explore the direct and indirect influence of brand
experience on a customer's brand attitude, brand credibility and customer-based brand …

The relationship between brand engagement, brand loyalty, overall brand equity and purchase intention

A Goyal, P Verma - Journal of Strategic Marketing, 2024 - Taylor & Francis
The study conceptualizes and empirically investigates an integrative relationship between
brand engagement, brand loyalty, overall brand equity (OBE) and purchase intention …

The impact of brand strength on satisfaction, loyalty and WOM: An empirical examination in the higher education sector

R Casidy, W Wymer - Journal of Brand Management, 2015 - Springer
This study examines the effects of brand strength on satisfaction, loyalty and positive word-of-
mouth (WOM) behavior. We employed systematic sampling involving 948 respondents from …

Relationship marketing, orientation, brand equity and firm value: The mediating role of customer value—An emerging market perspective

GK Amoako - Journal of Relationship Marketing, 2019 - Taylor & Francis
This study investigates how customer value mediates the relationship between relationship
marketing and firm value, and how brand equity mediates the relationship between …

Marketing mix and customer equity of SPA brands: Cross-cultural perspectives

CH Lee, E Ko, H Tikkanen, MCT Phan, G Aiello… - Journal of Business …, 2014 - Elsevier
Globalization has substantially transformed the fashion industry. Firms that conduct
innovative marketing campaigns for SPA brands, also known as fast fashion, are operating …

Customer equity and CLV in Spanish telecommunication services

JR Segarra-Moliner, MÁ Moliner-Tena - Journal of Business Research, 2016 - Elsevier
Recent studies in various economic sectors in the USA, Brazil, China, South Korea, and
Australia provide evidence of the precursors of customer equity (value, brand, and …

[HTML][HTML] Effect of green attributes transparency on wta for green cosmetics: Mediating effects of CSR and green brand concepts

YH Lee, SL Chen - Sustainability, 2019 - mdpi.com
Green attributes transparency presents new opportunities and challenges to advertisers.
This study developed a research framework to enhance consumers' willingness to adopt …

Brand, value and relationship equities and loyalty-intentions in the Australian supermarket industry

A Dwivedi, B Merrilees, D Miller, C Herington - Journal of Retailing and …, 2012 - Elsevier
The current study advances the emergent literature pertaining to the impacts of brand, value
and relationship equities on consumer loyalty-intentions along three major fronts. First, key …

Customer equity drivers and repurchase intent among B2B customers: the moderating role of perceived switching cost

V Srivastava, D Rangarajan… - Journal of Business & …, 2024 - emerald.com
Purpose This study aims to investigate the role of three customer equity drivers on customer
repurchase intent in business-to-business (B2B) markets. It also explores the interconnected …

The effect of customer equity drivers on word-of-mouth behavior with mediating role of customer loyalty and purchase intention

MRK Alavijeh, A Esmaeili, A Sepahvand… - Engineering …, 2018 - inzeko.ktu.lt
The uncertain stand in terms of product and service quality invites customers to get the
advantage of other customers' experiences in order to make a purchase decision. It has …