This paper studies participation behavior, organizational commitment, perceived value and
attitudinal loyalty as psychological and behavioral antecedents of the intention to use the …

Objective To explain using a structural equation model to patient satisfaction by analysing
confidence in preventive measures against COVID-19 as an antecedent of this satisfaction …

Health managers should measure and manage their corporate reputation and doctors'
reputations to increase patient loyalty. When a hospital is a patient's first preference, this …

This study aims to determine the effect of service quality and perceived value on customer
loyalty as mediated by restaurant customer satisfaction in Tuban Regency. The population in …

Purpose This study aims to analyze the influence of the dimensions of Sharia hospital
service standards, religiosity commitment and trust of Muslim patients on attitudes and …

Patient loyalty will be created if the hospital is able to provide quality services that create the
best values for patients thereby increasing patient satisfaction. Failure to understand quality …

Background: Customer loyalty is identified as a critical component of a company's success
and profitability including in hospitals. Customer loyalty can only be accomplished if the …

Patient loyalty is a significant aspect of marketing strategies in the health industry, including
hospitals. Loyal patients will return for treatment and recommend the hospital to others, and …

Purpose This paper explores the effect of perceived service quality, trust, perceived value
and perceived cost on patient satisfaction and loyalty as well as exploring the moderating …

Measuring the impact of healthcare service quality of hospitals on customer satisfaction Page 1
Corporate & Business Strategy Review / Volume 5, Issue 1, Special Issue, 2024 336 …