Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …

Purpose The purpose of this study is to determine the state of research in quality
management in higher education institutions based on a review of the academic literature …

Total quality management (TQM) is a management process that has made its way into
higher education institutions (HEIs) in many developed countries. For example, in the US …

Objectives This study was aimed at evaluating the quality of educational services among
dentistry and nursing students through use of the SERVQUAL model. Additionally, the …

Background Providing services to patients according to their expectations and needs is
necessary for the success of an organization in order to remain in the competitive market …

The purpose of this paper is to examine service quality constructs which leads to student
satisfaction in the setting of Indian higher management education institutes. In this study …

Purpose: For the last few decades, TQM has become a hot topic in the inner-disciplinary
field in the production management line. Still, unfortunately, the study of TQM and Quality …

The aim of this article is to analyse the key factors behind the successful implementation of
world-class manufacturing practices. Two distinct modelling approaches have been …

Purpose–The purpose of this paper is to explore various dimensions of quality of work‐life
(QWL) as it affects the life and attitude at work of teachers of private universities in Lahore …

During the last two decades, the level of total quality management (TQM) awareness has
considerably increased in the service industries. With the ever-increasing customer demand …