Two social lives: How differences between online and offline interaction influence social outcomes
A Lieberman, J Schroeder - Current opinion in psychology, 2020 - Elsevier
Highlights•In recent decades, communication has shifted from in-person to online.•Today,
people communicate more online than offline.•We propose 4 structural differences between …
people communicate more online than offline.•We propose 4 structural differences between …
Photographs in tourism research: Prejudice, power, performance and participant-generated images
N Balomenou, B Garrod - Tourism Management, 2019 - Elsevier
Photography has often been considered tainted as a source of research data, even in
tourism, its natural habitat. This situation is undoubtedly a legacy of the prejudice that many …
tourism, its natural habitat. This situation is undoubtedly a legacy of the prejudice that many …
[HTML][HTML] Customer experience management in the age of big data analytics: A strategic framework
Customer experience (CX) has emerged as a sustainable source of competitive
differentiation. Recent developments in big data analytics (BDA) have exposed possibilities …
differentiation. Recent developments in big data analytics (BDA) have exposed possibilities …
The social significance of AI in retail on customer experience and shopping practices
This paper draws on practice-informed, ethnographic research to develop an understanding
of the novel social consequences and opportunities afforded from consumers' interactions …
of the novel social consequences and opportunities afforded from consumers' interactions …
Visual listening in: Extracting brand image portrayed on social media
Images are close to surpassing text as the medium of choice for online conversations. They
convey rich information about the consumption experience, attitudes, and feelings of the …
convey rich information about the consumption experience, attitudes, and feelings of the …
Cutting through content clutter: How speech and image acts drive consumer sharing of social media brand messages
Consumer-to-consumer brand message sharing is pivotal for effective social media
marketing. Even as companies join social media conversations and generate millions of …
marketing. Even as companies join social media conversations and generate millions of …
Seeing eye to eye: social augmented reality and shared decision making in the marketplace
Firms increasingly seek to improve the online shopping experience by enabling customers
to exchange product recommendations through social augmented reality (AR). We utilize …
to exchange product recommendations through social augmented reality (AR). We utilize …
From tablet to table: How augmented reality influences food desirability
Augmented reality (AR) technology has generated enormous industry investment and buzz,
with the food and beverage sector quickly embracing this technology in an effort to enhance …
with the food and beverage sector quickly embracing this technology in an effort to enhance …
The influence of smart technologies on customer journey in tourist attractions within the smart tourism management framework
S Shen, M Sotiriadis, Y Zhang - Sustainability, 2020 - mdpi.com
Nowadays, smartness and smart management of tourism destinations and suppliers are
becoming a top priority and big challenge. This article focuses on tourist attractions and aims …
becoming a top priority and big challenge. This article focuses on tourist attractions and aims …
Down a rabbit hole: how prior media consumption shapes subsequent media consumption
Consumers often become “stuck in a rabbit hole” when consuming media. They may watch
several YouTube videos in the same category or view several thematically similar artistic …
several YouTube videos in the same category or view several thematically similar artistic …