Social robots, driven by cutting-edge technologies are designed to cater to various societal
needs, facilitating complex human interactions involving multiple users and stakeholders …

In this paper, we investigate how a customer-facing service robot can support decision
making in shopping interactions. In this role, a robot needs sometimes to reject a customer's …

Human–robot work collaboration can be complementary where both the robot and
employee use their strengths to complete the task at hand. But who is ultimately responsible …

There has been increasing interest in the application of service robots in retail service
domains in recent years. In most cases, deployed robot systems focus on serving customer …

This paper describes a case study wherein we realized a novel remote shopping experience
by using T-Leap, a wearable telepresence system with an integrated 360° camera, to …

This paper presents an innovative exploration into the integration of interactive robotic
musicianship within a commercial retail environment, specifically through a three-week-long …

The fields of humanoid service robotics and human-robot interaction are interdisciplinary
domains that are increasingly gaining momentum in practice and academia. However, as it …

Aiming to foster responsible and sustainable consumption, we developed a shopping
scenario with an assistive robot that intervenes with shopping requests when they are at …

Abstract Service robots in restaurants offer benefits; however, employee concerns about job
displacement and resistance to new technology pose significant challenges. This research …