In recent years, we have witnessed the rapid proliferation and widespread adoption of a new
class of information technologies, commonly known as social media. Researchers often rely …

In this paper, we provide a perspective on why behavioral research is critical to the
operations management (OM) field, what prior research exists, and what opportunities lie …

We study sources of operational performance improvement in supplier partnerships. We
argue that supplier performance will benefit most where time‐bound relational assets have …

Health systems play a critically important role in improving health. Well-functioning health
systems enable achievement of good health with efficient use of available resources …

The tendency of orders to increase in variability as one moves up a supply chain is
commonly known as the bullwhip effect. We study this phenomenon from a behavioral …

Comprehensive performance measurement systems such as the balanced scorecard have
received considerable attention in marketing. However, whether and under which …

One of the most successful areas for the application of system dynamics has been project
management. Measured in terms of new system dynamics theory, new and improved model …

Managing the Unknown offers a new way of looking at the problem of managing projects in
novel and unknown environments. From Europe's leading business school, this book shows …

This paper focuses on the role of managerial cognition as a source of heterogeneity in firm
strategies and performance. We link differences in mental models to differences in decision …

Boom and bust is a pervasive dynamic for new products. Word of mouth, marketing, and
learning curve effects can fuel rapid growth, often leading to overcapacity, price war, and …