The undertaken study examines economic aspects of business operations of the airline
industry vis-à-vis organizational complaint handling and customer loyalty. For this purpose …

This paper presents a study of the factors influencing the customer loyalty in a case of Thai
Airways. The customer loyalty is an essential element for a company to survive from the …

This study aims to explain and investigate the effect of complaint handling on complaints
handling satisfaction, consequently impacting customer loyalty. This study uses 110 …

The aim of this research is to determine the satisfaction and loyalty of individuals who
receive service from airline companies against service recoveries performed by businesses …

This study specifically examined the influence of customer feedback on customer retention
in in deposit money banks in South-Eastern Nigeria. The population of the study consists of …

This research study is intended to deliver a swift review of what is previously known about
customer satisfaction and enhanced understanding of the factors of customer relationship …

The customers use social media platforms to share their grievances and unresolved
concerns about a product or service. This behaviour was rampant during the ongoing …

Dengan menyebut nama Allah SWT, Tuhan semesta alam, Yang Maha Pengasih, Maha
Penyayang dan pemilik Hari Pembalasan. Segala puji dan syukur kepada Allah SWT atas …

Today, with the rapid development of technology, tourists can directly convey their
complaints about their travel to companies that offer the service. In addition, they can share …

This study investigated the factors that could predict the airline complaints of 81 young
Chinese customers. Results of this study showed that when young Chinese customers …