Research on psychological ownership is prevalent in the consumer domain. This article
details the theoretical core of psychological ownership, integrating research in consumer …

Scholarly interest in research on travelers' psychological ownership has recently increased
given its relationship with traveler behavior. This study provides a systematic literature …

Purpose Status demotion in hierarchical loyalty programs (HLPs) has received considerable
academic attention. However, little is known about whether status demotion engenders two …

Hierarchical loyalty programs (HLPs) are widespread across many service industries;
however, research on the effects of status demotion in an Eastern cultural context is …

Purpose The purpose of this paper is to extend research on customer loyalty status and
customer demotion by investigating if the effect of demotion on customer attitudinal and …

This study explores the influence of organic food storytelling on consumer response. A
random sampling method was used to select organic food retail stores and markets, and …

Purpose Status demotion in hierarchical loyalty programs (HLPs) has received considerable
academic attention. However, existing research is relatively silent on whether HLP status …

Purpose In managing hierarchical loyalty programs (HLP), firms often use a reward point
expiration and status demotion policy to reduce financial liability and to encourage repeat …

Purpose Despite evidence that cashless payment modes influence spending behavior,
researchers have yet to explain the underlying mechanism. Cash serves as a store of value …

Hierarchical loyalty programmes are widely adopted by service companies to enhance their
relationships with customers. However, its negative effect, especially when customers are …