Purpose–Business process management (BPM) is a management approach that developed
with a strong focus on the adoption of information technology (IT). However, there is a …

Purpose–The purpose of this paper is to review selected literature on e‐government service
orientation and highlight differences between academic theory and empirical findings. To …

Electronic government (e‐Government) is one of the most important ways to bridge the
digital divide in developing countries. We develop a model of e‐Government portal use. We …

Facilitated by electronic government, public agencies are looking for transformational
change by making a radical improvement. At first glance, this development is similar to the …

The UK government is striving towards a vision for government-wide transformation, in
which local authorities and central government departments are endeavouring to work with …

Purpose The purpose of this paper is to investigate how to analyse the possibilities for e-
government transformations in public sector organisations and how these possibilities can …

Purpose Information technology (IT) constitutes an important driver for innovation in the
public sector. However, taking advantage of IT to innovate requires the existence of other …

Managing the business processes of companies is a task which has emerged as a top
priority across all industries. However, business process management (BPM) is not just a set …

There is increasing interest in process-based management. Business Process Management
(BPM) is gaining acceptance as an effective, holistic management philosophy and practice …

The impact of Information and Communication Technologies (ICTs) on public sector service
delivery is immense as evidenced in Kazakhstan, a post-Soviet republic, and beyond. This …