Intention to use analytical artificial intelligence (AI) in services–the effect of technology readiness and awareness
Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …
financial investment. The growing number of investments managed by artificial intelligence …
[HTML][HTML] Task-specific algorithm advice acceptance: A review and directions for future research
Due to digitalization resulting in artificial intelligence advice, there are increasing studies on
advice taking, exploring individual and task-relevant factors associated with the acceptance …
advice taking, exploring individual and task-relevant factors associated with the acceptance …
[HTML][HTML] Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda
Robo-advisors, also known as robo-advisory services, significantly reshape customer
service in financial advisory industries, transforming retail investor markets by substituting …
service in financial advisory industries, transforming retail investor markets by substituting …
How the onset of the Covid-19 pandemic impacted pro-social behaviour and individual preferences: Experimental evidence from China
We present experimental evidence on how pro-sociality, trust and attitudes towards risk and
ambiguity evolved over the six weeks following the imposition of stringent Covid-19 related …
ambiguity evolved over the six weeks following the imposition of stringent Covid-19 related …
Responsible and human centric AI-based insurance advisors
G Pisoni, N Díaz-Rodríguez - Information Processing & Management, 2023 - Elsevier
The domain about what it means to give responsible and human centric recommendations
in the context of Artificial Intelligence (AI)-based insurance has not yet been fully explored. In …
in the context of Artificial Intelligence (AI)-based insurance has not yet been fully explored. In …
The adoption of robo-advisory among millennials in the 21st century: Trust, usability and knowledge perception
Robo-advisor has become the new personal wealth management and investment method.
Nonetheless, certain predicaments are faced by robo-advisor companies as a tech-savvy …
Nonetheless, certain predicaments are faced by robo-advisor companies as a tech-savvy …
Heuristic biases as mental shortcuts to investment decision-making: a mediation analysis of risk perception
In the last two decades, research on behavioural biases has grown dramatically, fuelled by
rising academic interest and zeal for publication. The present study explores the mediating …
rising academic interest and zeal for publication. The present study explores the mediating …
The complementary effects of bank intangible value binding in customer robo-advisory adoption
Purpose This study aims to propose an integrated view and emphasize the importance of
bank intangible value binding in customers' robo-advisory adoption. It explores the …
bank intangible value binding in customers' robo-advisory adoption. It explores the …
Benefit versus risk: A behavioral model for using robo-advisors
This research aims to propose and analyze a novel behavioral model for using robo-
advisors grounded on stimulus–organism–response and decision theory. Data (n= 596) …
advisors grounded on stimulus–organism–response and decision theory. Data (n= 596) …
[HTML][HTML] Not transparent and incomprehensible: A qualitative user study of an AI-empowered financial advisory system
AI-empowered and algorithm-driven automated financial advisory systems, also known as
Robo-advisors, have been rapidly implemented by service providers and customers in …
Robo-advisors, have been rapidly implemented by service providers and customers in …