To perform diagnosis and treatment, health systems, hospitals, and other patient care
facilities require a wide range of supplies, from masks and gloves to catheters and implants …

In the digital age, retail store operations face a variety of novel challenges and complexities.
We review 255 papers on retail store operations from 32 operations research, management …

Consumers regard product delivery as an important service component that influences their
shopping decisions on online retail platforms. Delivering products to customers in a timely …

Hospitals are characterized by high levels of technical expertise as well as patient
interactions. In an attempt to improve their performance along these dimensions, hospitals …

The use of variable work schedules (VWS)—altering the number and timing of employees'
work hours on a daily or weekly basis—is an increasingly common human resource (HR) …

Precarious work, or employment that is associated with temporary contracts, low earnings
and limited or no employee representation, is on the rise. From an operations perspective …

In this paper, we study the disruptive power of the mobile digital sharing economy to the
road freight logistics industry. New information technologies, such as the mobile internet …

We use a detailed operational and clinical data set from a maternity hospital to investigate
how workload affects decisions in gatekeeper-provider systems, where the servers act as …

While there is overwhelming support for the negative consequences of product recalls,
empirical evidence of operational drivers of recalls is almost nonexistent. In this study, we …

Economists have long held that bringing firms under the umbrella of a common ownership
structure creates monopolistic conditions that reduce competition. We challenge this view by …