The missing evidence: a systematic review of patients' experiences of adverse events in health care
Purpose Preventable patient harm due to adverse events (AEs) is a significant health
problem today facing contemporary health care. Knowledge of patients' experiences of AEs …
problem today facing contemporary health care. Knowledge of patients' experiences of AEs …
Testing accelerated experience-based co-design: a qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient …
BACKGROUND: Measuring, understanding and improving patients' experiences is of central
importance to health care systems, but there is debate about the best methods for gathering …
importance to health care systems, but there is debate about the best methods for gathering …
Effect of clear vs standard covered masks on communication with patients during surgical clinic encounters: a randomized clinical trial
IM Kratzke, ME Rosenbaum, C Cox, DW Ollila… - JAMA …, 2021 - jamanetwork.com
Importance During the COVID-19 pandemic, wearing masks has become necessary,
especially within health care. However, to our knowledge, the consequences of mask …
especially within health care. However, to our knowledge, the consequences of mask …
Patient‐centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety
A Gillespie, TW Reader - The Milbank Quarterly, 2018 - Wiley Online Library
Policy Points: Health care complaints contain valuable data on quality and safety; however,
there is no reliable method of analysis to unlock their potential. We demonstrate a method to …
there is no reliable method of analysis to unlock their potential. We demonstrate a method to …
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia
MM Bismark, MJ Spittal, LC Gurrin, M Ward… - BMJ quality & …, 2013 - qualitysafety.bmj.com
Objectives (1) To determine the distribution of formal patient complaints across Australia's
medical workforce and (2) to identify characteristics of doctors at high risk of incurring …
medical workforce and (2) to identify characteristics of doctors at high risk of incurring …
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
Introduction A global rise in patient complaints has been accompanied by growing research
to effectively analyse complaints for safer, more patient-centric care. Most patients and …
to effectively analyse complaints for safer, more patient-centric care. Most patients and …
Use of unsolicited patient observations to identify surgeons with increased risk for postoperative complications
Importance Unsolicited patient observations are associated with risk of medical malpractice
claims. Because lawsuits may be triggered by an unexpected adverse outcome …
claims. Because lawsuits may be triggered by an unexpected adverse outcome …
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
A Gillespie, TW Reader - BMJ Quality & Safety, 2016 - qualitysafety.bmj.com
Background Letters of complaint written by patients and their advocates reporting poor
healthcare experiences represent an under-used data source. The lack of a method for …
healthcare experiences represent an under-used data source. The lack of a method for …
Using a national archive of patient experience narratives to promote local patient-centered quality improvement: an ethnographic process evaluation of 'accelerated' …
Objectives To evaluate an accelerated form of experience-based co-design (EBCD), a type
of participatory action research in which patients and staff work together to improve quality; …
of participatory action research in which patients and staff work together to improve quality; …
Using coworker observations to promote accountability for disrespectful and unsafe behaviors by physicians and advanced practice professionals
LE Webb, RR Dmochowski, IN Moore… - The Joint Commission …, 2016 - Elsevier
Article-at-a-Glance Background Health care team members are well positioned to observe
disrespectful and unsafe conduct—behaviors known to undermine team function. Based on …
disrespectful and unsafe conduct—behaviors known to undermine team function. Based on …