Every contact centre engages in some form of Call Quality Monitoring in order to improve
agent performance and customer satisfaction. Call centres have traditionally used a manual …

The online P2P accommodation market, including Airbnb, encourages accommodation
hosts to upload profile photos. However, the inclusion of a profile photo may carry …

Frequent problems of counterfeiting have spawned consumer demands to monitor the entire
supply chain. The application of blockchain technology with anti-counterfeiting and …

The field of standard finance states that an equity market investor acts as a judicious
individual who is capable of dealing with all forms of data in a fairminded way. On the other …

Pandemics such as COVID-19 can challenge many of the very well-established strategies of
revenue management. The purpose of this paper is to subject the four widely used strategies …

1. Introduction “… organizations search for and evaluate information in order to make
important decisions. In theory, this choice is to be made rationally, based upon complete …

Enabling customer value creation is central to marketing theory and practice. Yet, doing so
does not ensure that supplier firms profit from it. Value-based pricing and selling come with …

The object of this article is pricing and distribution in the hospitality industry, and the subject
is the relationship between pricing and distribution policy in seaside holiday hotels. Based …

The operations efficiency, service quality and resources productivity, are the core aspects of
the call centres competitive advantage in massive market competition. Thus, subjective …

PRICE WARS AND THE MANAGERS WHO START THEM Page 1 enjamin Franklin famously
said that only two things in life are certain: death and taxes. But I would like to suggest a third …