Sustainability research has witnessed significant growth over the past three decades, owing
to the multiplicity of concerns and innovations to address them. Fake news, on the other …

The rapid growth of on-demand services and the increasing competition among platforms
make the repurchase behaviors of experienced clients an urgent and important problem …

Drawing on the interplay between strategic ambidexterity, resource-based view, and digital
servitization, we conceptualize how the rise of digitalization and service business models in …

The on-demand economy has prospered with the rapid development of digital platforms.
Many customers use on-demand service platforms to order services and then post online …

Purpose The study aims to promote the use of qualitative methods in service research by
investigating how these methods are reported in service journals, how the level of reporting …

The rise of digital platforms as new sociotechnical systems is profoundly transforming the
market trajectory. Drawing on Behavioural Reasoning Theory, this study seeks to improve …

As a service innovation in the sharing economy, on-demand features (ODFs) allow
customers to temporarily access additional features of a product they already own in return …

In today's busy world, convenience is on the rise. On-demand services (eg, food delivery
services) promise swift solutions to our daily needs. However, limited research explores how …

On-demand work applications (ODWAs), a type of digital platforms (DPs), are technology-
enabled intermediaries for gig workers. In this paper, we study these platforms and their …

In 2020, during the early stages of the coronavirus pandemic, New Zealand's online food
delivery (OFD) services saw a marked increase in popularity. New Zealand had received …