AI-chatbots on the services frontline addressing the challenges and opportunities of agency

T Chong, T Yu, DI Keeling, K de Ruyter - Journal of Retailing and Consumer …, 2021 - Elsevier
AI-chatbots as frontline agents promise innovative opportunities for shaping service offerings
that benefit customers and retailers. Examining current practice through the lens of agency …

Real-life neuroscience: an ecological approach to brain and behavior research

SG Shamay-Tsoory… - … on Psychological Science, 2019 - journals.sagepub.com
Owing to advances in neuroimaging technology, the past couple of decades have witnessed
a surge of research on brain mechanisms that underlie human cognition. Despite the …

From automata to animate beings: the scope and limits of attributing socialness to artificial agents

R Hortensius, ES Cross - Annals of the new York Academy of …, 2018 - Wiley Online Library
Understanding the mechanisms and consequences of attributing socialness to artificial
agents has important implications for how we can use technology to lead more productive …

From gaze perception to social cognition: The shared-attention system

LJ Stephenson, SG Edwards… - Perspectives on …, 2021 - journals.sagepub.com
When two people look at the same object in the environment and are aware of each other's
attentional state, they find themselves in a shared-attention episode. This can occur through …

[HTML][HTML] You look human, but act like a machine: agent appearance and behavior modulate different aspects of human–robot interaction

A Abubshait, E Wiese - Frontiers in psychology, 2017 - frontiersin.org
Gaze following occurs automatically in social interactions, but the degree to which gaze is
followed depends on whether an agent is perceived to have a mind, making its behavior …

[HTML][HTML] Social agency as a continuum

CA Silver, BW Tatler, R Chakravarthi… - Psychonomic Bulletin & …, 2021 - Springer
Sense of Agency, the phenomenology associated with causing one's own actions and
corresponding effects, is a cornerstone of human experience. Social Agency can be defined …

How attention gates social interactions

F Capozzi, J Ristic - Annals of the New York Academy of …, 2018 - Wiley Online Library
Social interactions are at the core of social life. However, humans selectively choose their
exchange partners and do not engage in all available opportunities for social encounters. In …

[HTML][HTML] Learning by teaching in immersive virtual reality–Absorption tendency increases learning outcomes

S Chiquet, CS Martarelli, D Weibel, FW Mast - Learning and Instruction, 2023 - Elsevier
We investigated the learning outcome of teaching an agent via immersive virtual reality (IVR)
in two experiments. In Experiment 1, we compared IVR to a less immersive desktop setting …

Simulating social interactions for the experimental investigation of joint attention

N Caruana, G McArthur, A Woolgar, J Brock - … & Biobehavioral Reviews, 2017 - Elsevier
Social interactions are, by their nature, dynamic and reciprocal− your behaviour affects my
behaviour, which affects your behaviour in return. However, until recently, the field of social …

[HTML][HTML] Intentional mindset toward robots—open questions and methodological challenges

E Schellen, A Wykowska - Frontiers in Robotics and AI, 2019 - frontiersin.org
Natural and effective interaction with humanoid robots should involve social cognitive
mechanisms of the human brain that normally facilitate social interaction between humans …