This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …

The ongoing pandemic COVID-19 is soliciting the question: what do we know about the
knowledge management in a pandemic? Knowledge is a strategic resource to drive …

Background: Accurate information and guidance about personal behaviors that can reduce
exposure to severe acute respiratory syndrome coronavirus 2 are among the most important …

Background The public often turn to social media for information during emerging infectious
diseases (EIDs) outbreaks. This study identified the major approaches and assessed the …

The primary objective of this paper is to propose a conceptual checklist to assess crisis
communication efforts during pandemics and in their aftermath. No consolidated checklist …

Background: Social media has changed the communication landscape, exposing
individuals to an ever-growing amount of information while also allowing them to create and …

This study applied the situational crisis communication theory (SCCT) in political crisis
communication amidst the COVID-19 outbreak, a “sticky crisis” that is longitudinal and …

Issue arenas, as places for societal discussions, have recently been studied as an important
aspect of organizational environments. While a fundamental part of any issue arena is the …

This study applies and extends the rhetorical arena theory (RAT) of crisis communication
with a network analysis. Taking the Volkswagen emission crisis as a case in point, the media …

Since 1980, there has been a stark increase in the number, scale, and significance of
international non-governmental organizations (INGOs), who operate in culturally complex …