Lessons for crisis communication on social media: A systematic review of what research tells the practice
M Eriksson - International Journal of Strategic Communication, 2018 - Taylor & Francis
This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …
given by researchers in various subdisciplines of strategic communication. The themes are …
Knowledge management in pandemics. A critical literature review
S Ammirato, R Linzalone… - … Management Research & …, 2021 - Taylor & Francis
The ongoing pandemic COVID-19 is soliciting the question: what do we know about the
knowledge management in a pandemic? Knowledge is a strategic resource to drive …
knowledge management in a pandemic? Knowledge is a strategic resource to drive …
[HTML][HTML] Preventive behaviors conveyed on YouTube to mitigate transmission of COVID-19: cross-sectional study
CH Basch, GC Hillyer, ZC Meleo-Erwin… - JMIR public health …, 2020 - publichealth.jmir.org
Background: Accurate information and guidance about personal behaviors that can reduce
exposure to severe acute respiratory syndrome coronavirus 2 are among the most important …
exposure to severe acute respiratory syndrome coronavirus 2 are among the most important …
Social media and outbreaks of emerging infectious diseases: A systematic review of literature
Background The public often turn to social media for information during emerging infectious
diseases (EIDs) outbreaks. This study identified the major approaches and assessed the …
diseases (EIDs) outbreaks. This study identified the major approaches and assessed the …
Evaluating crisis communication. A 30-item checklist for assessing performance during COVID-19 and other pandemics
W Jong - Journal of Health Communication, 2020 - Taylor & Francis
The primary objective of this paper is to propose a conceptual checklist to assess crisis
communication efforts during pandemics and in their aftermath. No consolidated checklist …
communication efforts during pandemics and in their aftermath. No consolidated checklist …
[HTML][HTML] Methods for social media monitoring related to vaccination: systematic scoping review
Background: Social media has changed the communication landscape, exposing
individuals to an ever-growing amount of information while also allowing them to create and …
individuals to an ever-growing amount of information while also allowing them to create and …
Deny or bolster? A comparative study of crisis communication strategies between Trump and Cuomo in COVID-19
This study applied the situational crisis communication theory (SCCT) in political crisis
communication amidst the COVID-19 outbreak, a “sticky crisis” that is longitudinal and …
communication amidst the COVID-19 outbreak, a “sticky crisis” that is longitudinal and …
Active and passive stakeholders in issue arenas: A communication network approach to the bird flu debate on Twitter
Issue arenas, as places for societal discussions, have recently been studied as an important
aspect of organizational environments. While a fundamental part of any issue arena is the …
aspect of organizational environments. While a fundamental part of any issue arena is the …
Crisis communication in the rhetorical arena
J Raupp - Public Relations Review, 2019 - Elsevier
This study applies and extends the rhetorical arena theory (RAT) of crisis communication
with a network analysis. Taking the Volkswagen emission crisis as a case in point, the media …
with a network analysis. Taking the Volkswagen emission crisis as a case in point, the media …
Understanding INGO relationship management: A case study approach to multinational organization–public relationships
JI Iannacone - Public relations review, 2021 - Elsevier
Since 1980, there has been a stark increase in the number, scale, and significance of
international non-governmental organizations (INGOs), who operate in culturally complex …
international non-governmental organizations (INGOs), who operate in culturally complex …