Purpose This article presents a systematic framework with a meta-analytic approach to
finding various antecedents, consequents and moderating effects of trust in financial …

Purpose The purpose of this paper is to analyze customer loyalty in the context of existing
relationships between Brazilian banking service provider and its customers in the context of …

Given the importance of trust regarding the trustor-trustee relationship within the service
industries, this paper aims to display and describe the relations between; perceived fairness …

Purpose Marketing investigations on the concomitant variables of both service quality and
relationship marketing are very scarce. Hence, the purpose of this study is to examine the …

ABSTRACT A service is a commercial activity that a company offers. Companies must strive
to provide a satisfactory experience to their customers, based on the feedback and …

Purpose-The research aimed to propose and validate a Theoretical Model to understand
how the relationship between customers (service users) and service providers might result …

Purpose—The primary focus of this research was to examine the impact of customer
knowledge and customer trust in Indonesia Deposit Insurance Corporation (IDIC) on the …

Customer retention has been fully examined in marketing research. It has been noticed that
satisfied customers do not always retain and customer churn happens repeatedly in an e …

Learning centers across the United States have always played an integral role in
supplementing the educational needs of students. As small business owners, customer …

In today's dynamic banking environment, the adoption of electronic banking services has
revolutionized customer interactions with commercial banks. This study investigates the …