The rapid growth of e-commerce has significantly increased the demand for advanced
techniques to address specific tasks in the e-commerce field. In this paper, we present a …

The aim of digitalising the fashion industry was to streamline the design, production and
business of physical products for the real world and to achieve sustainability with the help of …

This study presents a systematic literature search and narrative meta-review of the current
state of research on conversational agents (CAs), including embodied CAs, chatbots, and …

The existing literature suggests that chatbots tend to provide automated and generic
responses that may not fully address complex customer inquiries, particularly when …

Scarcity of user data continues to be a problem in research on conversational user
interfaces and often hinders or slows down technical innovation. In the past, different ways of …

ABSTRACT Drawing on the “Technology Acceptance Model”(TAM) and “Elaboration
Likelihood Model,” this study explored the determinants of intention to use ChatGPT to …

Making sophisticated software applications economically feasible does not necessarily
mean that user needs and demands are met in regard to chatbots (Bialkova,). Creating …

Public institutions' chatbots enhance communication when they provide services. Despite
their growing popularity and importance, chatbot adoption by government entities is a …

Despite the recognised need for human-centred design and human-like features to be
assigned to chatbotAI systems, the practice is scarce on working technological solutions that …

Master Thesis - Group 17- Ella Martell & Franziska Seifried Page 1 Customer Experience in the
Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots …