This paper reports the results of a review of simulation applications published within peer-
reviewed literature between 1997 and 2006 to provide an up-to-date picture of the role of …

Many service systems display nonstationary demand: the number of customers fluctuates
over time according to a stochastic—though to some extent predictable—pattern. To …

The book is also integrative in another important aspect. It not only integrates a number of
analytical methods, but it also applies them to a wide variety of business problems—that is, it …

Discrete-event simulation is one of the most popular modelling techniques. It has developed
significantly since the inception of computer simulation in the 1950s, most of this in line with …

To extend two previous surveys of specific decision support system (DSS) applications over
the period (January 1971–December 1994), we have conducted a follow-up survey covering …

An important perceived benefit of self-service technology has been its potential to reduce
customer waiting-times. The purpose of this study was therefore to examine under which …

This new edition textbook continues down the path that the first edition, winner of the 2013
IISE/Joint Publishers Book-of-the-Year Award, successfully carved out. The textbook targets …

This paper is about modeling and solving mixed integer programming (MIP) problems. In the
last decade, the use of mixed integer programming models has increased dramatically …

We address the modeling and analysis of abandonments from a queue that is invisible to its
occupants. Such queues arise in remote service systems, notably the Internet and telephone …

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